With the rise of social media branding, the opportunity for hilarious moments between brands and their customers has only increased. Companies now respond in real time to comments or complaints received via the Internet, and we love them for it. Here are a couple moments that need to go down in customer service history:
1. Taco Bell keeps it real when it comes to their Twitter, and we freakin’ love em for it. Because you can never go wrong with a Mean Girls reference on the Internet. You just can’t.
2. So much pun and excitement going on in this conversation between Sainsbury’s and a slightly disgruntled customer. Sainsbury’s reeled us in with their witty turn-of-phrase
3. Old Spice really screams comedy in their tweets, even while engaging their fanbase
4. We don’t know about you, but this witty back and forth between JetBlue and a customer is really making us consider “making it official”, whatever that means. This type of social media branding gives followers something to keep coming back for and see what their latest tweets are.
